Privacy Policy
This Policy explains how Lumael Ophthalmology Clinic processes and safeguards personal and medical data of website users, in compliance with the laws of the State of Israel.
1. Who we are and contacts
Data Controller: “Lumael”
Address: [clinic address]
Email: [clinic email]
Phone: [clinic phone]
2. What data we collect
Identification: first name, last name
Contact: phone, email
Medical: symptoms, uploaded referrals and documents
Messages: questions and comments submitted through forms
Technical: IP address, cookies, device/browser info
Data is provided via “Contacts” and “Online booking” forms, as well as automatically through cookies.
3. Purposes of processing
Appointment scheduling and consultations
Processing of referrals
Compliance with healthcare regulations
Information security and misuse prevention
Analytics for improving services
4. Legal grounds
Explicit consent (checkbox in forms)
Contract performance (medical service)
Compliance with legal obligations of the clinic
Legitimate interests (security, service improvement)
5. Data sharing with third parties
Access may be provided to clinic staff and IT contractors (CRM, hosting, email services). Medical data may be shared with specialists or laboratories with your consent. Data may be disclosed to authorities if required by law.
We do not sell your data.
6. Cross-border transfer
When using services outside Israel, we ensure adequate safeguards (contractual, organizational, technical measures, including encryption).
7. Data retention
Medical records - according to legal requirements
Contact data and communication - until processing purposes are achieved or consent withdrawn
8. Your rights
Right to access and obtain a copy of your data
Right to rectify inaccurate information
Right to withdraw consent
Right to request deletion of data
Requests should be sent to [email].
10. Security measures
Secure HTTPS protocol
Role-based access
Multi-factor authentication for staff
Regular backups and access logging
11. Policy updates
The Policy may be updated periodically. A new version takes effect upon publication. The update date is shown at the beginning of the document.
12. How to contact us
For privacy inquiries, contact us at [email] or call [phone].
By submitting forms, you provide explicit consent for data processing.